Providing a good level of support is critical to our events being safe, accessible, and inclusive, and to our volunteers being able to carry out their roles appropriately. As such, we have developed a global model where volunteer Event Ambassadors provide front-line support to their local events. Every event should know their Ambassador and should feel comfortable reaching out to them with questions, confident they will be taken seriously and any concerns or questions will be addressed promptly and appropriately.
Should an Ambassador not be able to provide help in a specific situation then all parkrun volunteers are encouraged to contact parkrun HQ via email@example.com where their question will be triaged and assigned to the most appropriate member of staff or volunteer.
We also encourage peer support amongst Event Directors and, as such, every parkrun Event Director has the option of joining a dedicated internal communications (Slack) channel that contains fellow Event Directors from their region, Ambassadors, and parkrun staff.